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ROI of Social Innovation Software

Businesses are increasingly viewing social networks less as timewasters and more as tools for encouraging in-house innovation. IBM developed its own internal social network called SocialBlue which...

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How to Measure the Real-World Results of Social Media

The single largest complaint from business owners about Twitter and social networking sites like Facebook is that there’s no way to “measure” results. What does it mean in cash terms when 300 people...

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Appropriate Social Media Tools for the Government

What is the difference between personal and professional communication on social media? The Federal Government just recently released a series of recommendations for social media use that all Canadian...

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The Technology of Collaboration

What technologies enable governments to collaborate? Currently, there are two primary types of internal collaborative software: custom designed software suites and social networking/in-house apps....

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Deadlines and Specific Goals: Essential Components of Effective Collaboration

Effective collaboration in the public sector isn’t simply about making notes on a PDF. It’s about working towards a specific goal in a focused and timely manner. While many organizations understand...

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How to Increase Employee Engagement within the Government

Any successful relationship is based on two primary factors: commitment and satisfaction. The relationship between an employee and her workplace is no different. Employee engagement is a measure of how...

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The Innovative Properties of Social Media

How does social media help the public sector innovate? Before we answer this question, it’s worth understanding just what innovation is. While SharePoint and OPIN are excellent innovation platform...

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Staying Ahead of the Innovation Curve

Innovation isn’t a stop and start process. It is a continuous cycle that is equal parts community involvement, personal ingenuity and enthusiasm. Organizations don’t innovate in a vacuum. They require...

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eEtiquette: Social Media Engagement Policies

The relatively abrupt emergence of social media has led to some confusion among organizations about a corresponding “eEtiquette” or code of conduct. While there is no “one rule fits all” standard for...

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The Rules of Social Media Campaigning

Whether you are a government, an NGO, a business or an individual, using social media effectively is about connecting with your audience and offering them something beneficial. However, there are...

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